Service Optimization: Post Office Boxes

The U.S. Postal Service manages over 21 million Post Office (PO) Boxes throughout the country, collecting $1.5 billion in revenue in fiscal year (FY) 2023. As part of its Delivering for America plan, the Postal Service is focused on improving PO Box revenue, mainly through price increases. Vacancy rates continue to grow, however, and changes in customer preferences and operations pose unique challenges going forward.