Our objective was to evaluate the USPS Loyalty Program’s performance, customer experience, and management. We reviewed related regulatory filings and business rules, interviewed Postal Service officials, and analyzed user feedback.
Thursday, September 14, 2023
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
Type of Report:
Funds for Better Use:
Number of Recommendations:
Report updated under NDAA 5274: