Submitting OIG:
Report Description:
Promoting positive customer retail lobby experiences is a focus area in the U.S. Postal Service’s Delivering for America plan. Retail lobbies are where many customers interact with the Postal Service, such as when buying stamps or mailing packages. The Postal Service collects data on retail lobby customer experiences, such as cleanliness, transaction times, staff courtesy, and mailing supply availability, through mystery shoppers, surveys, and observations. The Postal Service’s New York 1 District — which includes Manhattan, the Bronx, Staten Island, and Brooklyn — recently had low retail lobby customer experience scores. When issues are identified, offices must implement corrective actions to promote customer experiences and service in a manner that reflects the Postal Service’s positive image and brand.
Date Issued:
Monday, March 18, 2024
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
23-119-R24
Location(s):
New York, NY
United StatesType of Report:
Audit
Questioned Costs:
$0
Funds for Better Use:
$0
Number of Recommendations:
3
Report updated under NDAA 5274:
No
View Document:
Attachment | Size |
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23-119-R24.pdf | 3.63 MB |