Our objective was to determine if the Postal Service properly processed and supported online refund requests for Priority Mail Express (PME). We conducted this audit in response to concerns raised by the U.S. Postal Inspection Service and our Office of Investigations. The concerns related to potential erroneous payments with online PME refunds issued by the Postal Service from October 1, 2018, through July 31, 2020. The Postal Service provides customers the convenience of requesting refunds for domestic service failures (guaranteed delivery time commitment) for PME and applicable Extra Services online.
Tuesday, July 20, 2021
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
Type of Report:
Funds for Better Use:
Number of Recommendations: