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Network Modernization: The Changing Role of Postmasters

Submitting OIG: 
U.S. Postal Service OIG
Report Description: 
This report presents the results of our audit on the changing role of postmasters in offices impacted by the creation of Sorting and Delivery Centers.
Short / Alternative Report Title: 
Network Modernization: Postmasters
Date Issued: 
Wednesday, May 22, 2024
Agency Reviewed / Investigated: 
U.S. Postal Service
Submitting OIG-Specific Report Number: 
24-025-R24
Location(s): 
Agency-Wide
Type of Report: 
Audit
Questioned Costs: 
$0
Funds for Better Use: 
$0
Report updated under NDAA 5274: 
No
View Document: 
AttachmentSize
PDF icon 24-025-R24.pdf2.28 MB

Related Open Recommendations

Recommendation Number Recommendation Status Significant Recommendation Additional Details
1 Open Yes
Coordinate to develop and implement detailed procedures for updating postmasters’ roles (including workload expectations) and space utilization at offices impacted by S&DC implementation. These new procedures would include specifying responsible parties and processes for analyzing office conditions, evaluating alternatives, communicating decisions, and monitoring performance.
2 Open Yes
Develop actions to better disseminate communication to affected S&DC and spoke office postmasters about potential national performance assessment changes.
Displaying 2 of 2 Recommendations