Submitting OIG:
Report Description:
The Postal Service offers up to $5,000 of insurance coverage as protection against the loss of or damage to a customer’s package. When an insured item is lost or damaged, the customer may request compensation by filing an indemnity claim online, by mail, or at a postal retail unit. If an indemnity claim is domestic and valued at [redacted] or less, it is automatically adjudicated; otherwise, it is manually adjudicated. All international indemnity claims are manually adjudicated.
Our objective was to determine whether the Postal Service properly processed and paid manually adjudicated indemnity claims.
Date Issued:
Monday, August 30, 2021
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
20-129-R21
Location(s):
Agency-Wide
Type of Report:
Audit
Questioned Costs:
$2,041,061
Funds for Better Use:
$0
Number of Recommendations:
4
View Document:
Attachment | Size |
---|---|
20-129-R21.pdf | 2.44 MB |