Management Alert – Issues Submitting and Processing Change of Address Requests

During our Integrity of the U.S. Postal Service’s Social Media Presence audit, we found indications of availability issues associated with the National Change of Address (NCOA) database and its related applications. We identified several social media complaints and reports in national news concerning issues submitting and processing change of address requests. Although these issues were outside the scope of the audit, they could potentially affect millions of customers and, therefore, require immediate attention. The purpose of this alert is to bring this issue to your attention and make recommendations for corrective action.