The Sunrise Station is in the Nevada – Utah District of the WestPac Area. The unit has 69 city routes which are delivered by 83 full-time city carriers, four part-time flexible carriers, and 19 city carrier assistants. The Sunrise Station also has 10 full-time clerks and seven postal support employees. We chose the Sunrise Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit, rather than at the point of delivery, and the number of Customer 360 inquiries the unit received related to package tracking and mail delivery delays. Our objective was to evaluate select mail delivery and customer service operations and determine whether internal controls were effective at the Sunrise Station.
Las Vegas, NV
United States
