Mail Delivery, Customer Service, and Property Conditions Review - Select Units - Atlanta, GA

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the Atlanta, GA, region. The three delivery units we audited were the McDonough Main Post Office (MPO), Old National Station, and Stockbridge MPO. We judgmentally selected these delivery units based on the number of Stop-the-Clock (STC) scans occurring at the delivery unit, rather than at the customer’s point of delivery, and indicators for undelivered mail. We previously issued interim reports to district management for each of these units regarding the conditions we identified. In addition, we issued a report on the efficiency of operations at the Atlanta, GA, Processing and Distribution Center (P&DC), which services these three delivery units. The delivery units serve about 249,704 people in several ZIP Codes, which are considered predominantly urban communities.