Mail Delivery, Customer Service, and Property Conditions Review – Select Units, Milwaukee, WI Region

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at four selected delivery units in the Milwaukee, WI region (Project Number 22-147) and responds to a request from Senator Tammy Baldwin asking for a review of delivery operations in the Milwaukee area. The four delivery units we audited were the North Milwaukee and Dr. Martin Luther King Jr. Stations, the Waukesha Main Post Office (MPO), and the Bradley Carrier Annex. We judgmentally selected these delivery units based on the number of Stop-the-Clock (STC) scans occurring at the delivery unit, rather than at the customer’s point of delivery. We previously issued interim reports to district management for each of these units regarding the conditions we identified. In addition, we issued a report on the efficiency of operations at the Milwaukee Processing and Distribution Center (P&DC), which services these four delivery units. All four delivery units are in the Wisconsin District of the Central Area and have a combined total of 147 city routes and 14 rural routes. Staffing at the delivery units during our audit included 162 full-time city carriers, 34 city carrier assistants, 14 rural carriers, five assistant/replacement rural carriers, 21 full-time clerks, and 22 postal support employees (see Table 1).