Over the past 20 years, digital diversion of communication, growth in ecommerce, changing customer needs and expectations, and new sources of competition have transformed the mail and parcel industry. In this white paper, the OIG researched public and private organizations with similarities to the Postal Service that managed to adapt and succeed in other disrupted markets. We highlighted specific insights from these case studies that can be informative for the Postal Service as it sets its strategies for the future.
Wednesday, August 4, 2021
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
Type of Report:
Inspection / Evaluation
Funds for Better Use:
Number of Recommendations: