Hickory Hill Station in Memphis, TN: Delivery Unit Operations

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Hickory Hill Station in Memphis, TN. The Hickory Hill Station is in the Tennessee District of the Southern Area and services ZIP Codes 38115, 38125, and 38141. These ZIP Codes serve about 98,465 people in a predominantly urban area. This delivery unit has 26 city routes and 22 rural routes. We judgmentally selected the Hickory Hill Station based on the number of Customer 360 inquiries and Informed Delivery contacts associated with the unit, undelivered route information, and stop-the-clock scans performed at the unit. Our objective was to evaluate mail delivery, customer service, and property conditions at the Hickory Hill Station in Memphis, TN.