This report presents the results of our self-initiated audit of the efficiency of operations at the Miami Processing and Distribution Center (P&DC) in Miami, FL. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the Miami P&DC based on a review of first and last mile failures;1 clearance times; work hours; mail volume and productivity; overall scanning performance; and late, canceled, and extra trips. The Miami P&DC is in the Gulf Atlantic Division and processes letters and return parcels for retailers. The Miami P&DC services multiple 3-digit ZIP Codes in urban and rural communities.
Monday, April 10, 2023
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Miami, FLUnited States
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