The Baltimore Processing and Distribution Center (P&DC) is in the Chesapeake Division of the Eastern processing region and that facility processes letters, flats, and packages. From August 1, 2020, to July 31, 2021, the Baltimore P&DC processed about 1.67 billion mailpieces compared to about 1.74 billion mailpieces during the same period last year — a decrease of about 70 million mailpieces (4 percent). However, during that same period, workhours and overtime at the facility increased by 14.6 and 43.5 percent, respectively.Recently, the OIG audited nine Baltimore delivery units as part of a congressional request to evaluate mail delivery and customer service operations on selected routes. The objective of this separate but related self-initiated audit was to evaluate the efficiency of plant operations at the Baltimore, MD, P&DC. This audit was completed to identify mail processing issues at the Baltimore P&DC that could affect delivery units served by this P&DC.
Baltimore, MD
United States
