A new white paper from the U.S. Postal Service Office of Inspector General (OIG) assessed changes in the geographic distribution of collection points and retail sites, and the extent to which these changes display patterns that may have disproportionately affected populations in locations with specific racial, ethnic, and income characteristics. The OIG also identified demographic trends in service performance scores and the volume of negative customer feedback across the U.S. USPS is not required to consider a community’s demographic characteristics — such as race, ethnicity, and income — when implementing changes to mail access or evaluating service quality. However, if the Postal Service considered demographic data, management would be better informed about the potential unintended consequences of their decisions.
Thursday, April 28, 2022
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Submitting OIG-Specific Report Number:
Type of Report:
Inspection / Evaluation
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