Delayed Mail at the Lehigh Valley, PA, Processing and Distribution Center

We selected the Lehigh Valley Processing and Distribution Center (P&DC) for audit because from January 1, 2019, to August 31, 2020, MCV reported about 605 million delayed mailpieces, or 32.2 percent of the total pieces handled at this facility. We reviewed operations with the most delayed mail — Delivery Point Sequence totaling about 476 million (or 78.7 percent) and Managed Mail Program (hereafter refer to as managed mail) incoming letters totaling 67.7 million (or 11.2 percent). Delivery Point Sequence is an automated process of sorting mail by carrier routes into delivery order and managed mail originating from other processing locations that requires additional processing at a destinating facility before delivery. Our objective was to determine the cause of delayed mail at the Lehigh Valley P&DC.