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Accuracy of Reported Service Performance

Submitting OIG:

U.S. Postal Service OIG

Report Description:

This report presents the results of our audit of Accuracy of Reported Service Performance.

Date Issued:

Wednesday, June 26, 2024

Agency Reviewed / Investigated:

U.S. Postal Service

Submitting OIG-Specific Report Number:

23-168-R24

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

$0

Funds for Better Use:

$0

Number of Recommendations:

7

Report updated under NDAA 5274:

No

View Document:

Attachment	Size
23-168-R24.pdf	6.31 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation	Additional Details
1	Open	Yes
Develop a system to track carrier scanning remarks, such as “passed address” or “partially completed,” identify what percent is carrier non-compliance, and take necessary action to increase carrier compliance.
3	Open	Yes
Include performance metrics representative of the end-to-end process, which does not include same day delivery package services, when reporting service performance scores for packages.
4	Open	Yes
Publicize only Postal Service tracked and validated metrics.
5	Open	Yes
Evaluate the feasibility of updating the Service Performance Dashboard to report service performance scores at the 3-digit ZIP Code level.
6	Open	Yes
Take immediate measures to remove mention of Generally Accepted Government Auditing Standards compliance from prior third-party audit reports on the performance measurement system filed with the Postal Regulatory Commission.
7	Open	Yes
Update the contract with the external auditor to require adherence to Generally Accepted Government Auditing Standards.