TVA Training and Development Processes

The Government Accountability Office defines training as educational programs of instruction in professional, technical, or other fields that are, or will be, related to the employee’s job responsibilities. TVA’s Regulatory and Corporate Training and Support organization aims to (1) create and maintain safety and environmental training that ensures employees are trained to regulatory requirements, (2) support the job assessment process to ensure employees are assigned the training they need to perform their jobs, and (3) create and support the corporate and technical training that enables individual professional and technical development. Due to the importance of training and development programs in contributing to improved organizational performance and enhanced employee skills and competencies, we conducted an evaluation of TVA’s training and development processes. We found the process for identifying training needs was generally effective; however, we found some of TVA’s training processes were not effective and needed improvement. Specifically, we found (1) not all individuals were assigned the appropriate training, and (2) the effectiveness of training was not always being measured.