Organizational Effectiveness - Communications and Public Relations

Submitting OIG:

Report Description:

The Office of the Inspector General conducted a review of the Communications and Public Relations (C&PR) organization to identify factors that could impact C&PR’s organizational effectiveness. During the course of our evaluation, we identified behavioral and operational risks, some of which were recurring, that stemmed from alignment issues, which could negatively affect sustainable execution within C&PR. Specifically, these risks included (1) perceived lack of organizational direction, (2) perceived lack of empowerment in C&PR leadership, (3) concerns with the development of the organizational structure, (4) staffing and prioritization concerns, (5) role clarity concerns, (6) concerns with relationships within and outside of C&PR, and (7) organizational placement concerns.

Date Issued:

Friday, July 15, 2022

Agency Reviewed / Investigated:

Tennessee Valley Authority

Submitting OIG-Specific Report Number:

2021-17275

Location(s):

Agency-Wide

Type of Report:

Inspection / Evaluation

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

View Document:

Attachment	Size
2021-17275.pdf	1.85 MB

Recommendation Number	Recommendation Status	Significant Recommendation
ISS.1 - 1	Open	Yes
We recommend the Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, establish the overarching strategy and communicate that to Communications and Public Relations employees and business partners.
ISS.1 - 2	Open	Yes
We recommend the Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, address staffing needs and prioritization concerns as soon as possible and implement actions to address business partner needs.
ISS.1 - 3	Open	Yes
We recommend the Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, address role clarity.
ISS.1 - 4	Open	Yes
We recommend the Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, address relationship concerns, including leadership communications and siloing issues between C&PR departments.
ISS.2 - 1	Open	Yes
We recommend the Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, address the perception of empowerment issues in C&PR leadership to increase timeliness of decision-making and address relationship concerns related to inclusion.
ISS.3 - 1	Open	Yes
We recommend Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, Examine the organizational structure defined in the transformation model and ensure the structure, job roles and responsibilities, and priorities are aligned to the strategy.

Recommendation Number

Recommendation Status

Significant Recommendation

Additional Details

ISS.1 - 1

Open

Yes

We recommend the Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, establish the overarching strategy and communicate that to Communications and Public Relations employees and business partners.

ISS.1 - 2

Open

Yes

We recommend the Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, address staffing needs and prioritization concerns as soon as possible and implement actions to address business partner needs.