GOVERNMENT-WIDE FINANCIAL SERVICES: Audit of Direct Express Program Disputes Related to Certain Cardholder Accounts

Submitting OIG:

Date Issued:

Monday, September 9, 2024

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

OIG-24-032

Component, if applicable:

Fiscal Service

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

Report updated under NDAA 5274:

View Document:

Attachment	Size
OIG-24-032Locked.pdf	1.34 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation
1-1	Open	Yes
The Commissioner of the Fiscal Service should ensure that the FAA for Direct Express Program cardholder services includes adequate provisions to help ensure that open SR notices are reviewed timely and that investigations are concluded within 10 business days per Regulation E or that the cardholder receives provisional credit no later than the 10th business day.
1-2	Open	Yes
As recommended in our July 2019 report, Fiscal Service should use banking regulator reports to monitor compliance with the FAA and service level requirements.