Thousands of Tax Exempt and Government Entities Taxpayers May Not Have Received Satisfactory Responses to Their Questions

Submitting OIG:

Date Issued:

Tuesday, October 3, 2023

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

2024-100-003

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

Report updated under NDAA 5274:

View Document:

Attachment	Size
2024100003fr.pdf	1.97 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation
1	Open	No
The Commissioner, TE/GE Division, should establish a process to track, monitor, and measure performance for Forms 4442 referrals to ensure that TE/GE taxpayers receive prompt and satisfactory responses.
2	Open	No
Develop performance measures and goals for customer service efforts, including taxpayer paper correspondence and Forms 4442.
3	Open	No
Ensure that taxpayer paper correspondence and Form 4442 cases are subject to periodic independent quality review.