Services to Underserved Communities Have Been Ongoing; However, an Agencywide Strategy Has Not Been Developed

Submitting OIG:

Date Issued:

Wednesday, May 31, 2023

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

2023-15-027

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

View Document:

Attachment	Size
202315027fr.pdf	1.49 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation	Additional Details
1	Open	No
The Chief Taxpayer Experience Officer should work with other IRS business units to define and identify the populations of each underserved community, and to develop and implement a comprehensive agencywide strategy to improve programs, products, and services for underserved communities when the TXO is fully operational.