Plans Were Made to Implement the Taxpayer Experience Strategy, but Progress Is Not Monitored

Submitting OIG:

Date Issued:

Friday, May 19, 2023

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

2023-15-028

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

View Document:

Attachment	Size
202315028fr.pdf	1.34 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation
1	Open	No
Create a detailed plan for how each TXS capability will be implemented and develop benchmarks, performance measures, and milestones.
2	Open	No
Establish a process to track and regularly report on the performance results of taxpayer experience improvements described in the TXS.