More Should Be Done to Expand and Increase Use and Availability of the IRS’s Taxpayer Digital Communication Tools

Submitting OIG:

Date Issued:

Monday, November 14, 2022

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

2023-30-003

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

View Document:

Attachment	Size
202330003fr.pdf	4.03 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation
3	Open	No
The Deputy Commissioner for Services and Enforcement should ensure that an evaluation plan is developed and implemented to thoroughly assess the TDC program and its management of the TDC installations. At a minimum, the evaluation plan should include clearly stated objectives that measure success against well-defined standards and detailed steps for verifying that sufficient benefits are being realized in relation to the costs being incurred.
4	Open	No
The Deputy Commissioner for Services and Enforcement should develop a method by which detailed information is obtained from stakeholders, both taxpayers and IRS employees, to determine why users may not be interested in TDC installations, what barriers to adoption may exist within the IRS, and how IRS employees may be able to support taxpayer adoption.