The Knowledge Management Program Will Benefit From Addressing User Concerns and Improving Performance Measures and Controls Over Employee Costs

Submitting OIG:

Date Issued:

Wednesday, May 3, 2023

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

2023-30-024

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

View Document:

Attachment	Size
202330024fr.pdf	4.18 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation
1	Open	No
Review and address the issues and concerns included in this report that were raised by employees in our survey.
2	Open	No
Review Knowledge Management user feedback from traditional surveys or other means to measure the effectiveness of and improve the Knowledge Management program.
3	Open	No
Use data from the Virtual Library, such as SharePoint reports, to assist with developing relevant content for the Virtual Library.
4	Open	No
The Office of Human Resource Strategy, HCO, in collaboration with the business units, should establish performance measures that will assess the effectiveness of the Knowledge Management program.
6	Open	No
The Commissioners, LB&I, SB/SE, and TE/GE Divisions, in consultation with the Chief, HCO, should establish controls to ensure that appropriate direct and indirect Knowledge Management costs are tracked and monitored.
7	Open	No
The Commissioner, TE/GE Division, should assess the high costs of its Knowledge Management program and take actions to ensure that resources (costs) align with TE/GE Division needs of its Knowledge Management program.