Additional Actions Are Needed to Reduce Accounts Management Function Inventories to Below Pre‑Pandemic Levels

Submitting OIG:

Date Issued:

Wednesday, May 10, 2023

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

2023-46-026

Location(s):

Agency-Wide

Type of Report:

Audit

Special Projects:

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

View Document:

Attachment	Size
202346026fr.pdf	5.37 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation
6	Open	No
The Commissioner, Wage and Investment, should prioritize funding and implementation of automated processing of Forms 1040-X to increase efficiencies and reduce taxpayer burden.
8	Open	No
Coordinate with the Information Technology organization to prevent generating transcripts for manual refunds less than $100 and adjust the frequency that some transcripts are generated to help management get through the inventory more efficiently.
10	Open	No
Coordinate with the Information Technology organization to explore adding Taxpayer Relations inventories into the CII, so that all Accounts Management inventory is located in the same inventory management system.