The Social Security Administration’s Mail Processing During the COVID-19 Pandemic

Submitting OIG:

Report Description:

Objective: To determine whether the Social Security Administration (SSA) had adequate controls over mail processing during the COVID-19 pandemic.

Date Issued:

Friday, May 13, 2022

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

A-08-21-51115

Location(s):

Agency-Wide

Type of Report:

Audit

Special Projects:

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

View Document:

Attachment	Size
08-21-51115.pdf	1002.65 KB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation
1	Open	No
If cost-effective, invest in software and equipment to reduce manual processing of incoming mail.
2	Open	No
Expand the use of Post Office Boxes for long-term, high-volume workloads.
3	Open	No
If cost-effective, outsource additional mail duties to contractors.
4	Open	No
Incorporate centralized printing of forms and notices into SSA’s systems modernization efforts.
5	Open	Yes
Implement policy and operational changes, where appropriate, to decrease reliance on original documents.
6	Open	Yes
Implement options for customers to submit the most frequently used forms online.
7	Open	No
Implement capabilities for employees to securely correspond with the public electronically.
8	Open	No
Implement online versions of the most frequently sent notices.

Recommendation Number

Recommendation Status

Significant Recommendation

Additional Details

Open

Open

Open

Open