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Where To Report Waste
Fraud, Abuse, Or Retaliation
Where To Report Waste Fraud, Abuse, Or Retaliation

Customer Wait Times in the Social Security Administration’s Field Offices and Card Centers

Submitting OIG: 
Social Security Administration OIG
Report Description: 
Objective: The objective was to observe customer wait times in select Social Security Administration field offices and Social Security Card Centers. In addition, we determined the (1) factors that may affect customer wait times and (2) steps SSA took to reduce wait times.
Date Issued: 
Friday, May 17, 2024
Agency Reviewed / Investigated: 
Social Security Administration
Submitting OIG-Specific Report Number: 
152307
Location(s): 
Agency-Wide
Type of Report: 
Audit
Questioned Costs: 
$0
Funds for Better Use: 
$0
Number of Recommendations: 
2
Report updated under NDAA 5274: 
No
View Document: 
AttachmentSize
PDF icon 152307.pdf1.47 MB

Related Open Recommendations

Recommendation Number Recommendation Status Significant Recommendation Additional Details
1 Open No
Develop and/or enhance systems to capture data that measure the effectiveness of initiatives to reduce customer wait times.
2 Open Yes
Develop goals specific to wait times for customers in the office and time customers wait for scheduled appointments.
Displaying 2 of 2 Recommendations