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Challenges in Recovering Supplemental Security Income Overpayments

Submitting OIG: 
Social Security Administration OIG
Report Description: 
Objective: To determine whether the Social Security Administration followed policies and used available tools to prevent, detect, and recover Supplemental Security Income overpayments.
Date Issued: 
Tuesday, July 30, 2024
Agency Reviewed / Investigated: 
Social Security Administration
Submitting OIG-Specific Report Number: 
A-07-21-51018
Location(s): 
Agency-Wide
Type of Report: 
Audit
Questioned Costs: 
$0
Funds for Better Use: 
$7,264,709,480
Number of Recommendations: 
9
Report updated under NDAA 5274: 
No
View Document: 
AttachmentSize
PDF icon 07-21-51018.pdf839.02 KB

Related Open Recommendations

Recommendation Number Recommendation Status Significant Recommendation Additional Details
1 Open No
Correct the 189 errors, as appropriate.
2 Open Yes
Ensure a future systems modernization roadmap includes controls to improve payment and redetermination accuracy.
3 Open No
Require that employees use the Web Supplemental Security Income Overpayment Notices Program, when appropriate.
4 Open No
Clarify instructions on resolving diaries requiring manual notices to ensure employees send and document accurate overpayment notices.
5 Open Yes
Include controls in future debt management system modernization efforts to address system limitations causing overpayments to not be recovered via Cross-Program Recovery or transferred to another liable individual for recovery.
6 Open No
Pending automation improvements, remind employees of circumstances when a manual action is needed to initiate cross-program recovery or transfer a debt to another liable individual for recovery.
7 Open No
Pending automation improvements, remind employees of circumstances when a manual action is needed to initiate cross-program recovery or transfer a debt to another liable individual for recovery.
8 Open Yes
Complete efforts to lift the suspension for the External Collection Operation so overpayments that meet the criteria for the Treasury Offset Program may be referred for collection.
9 Open No
Create a diary or revise policies for existing overpayment diaries, as appropriate, that will alert employees to develop for an estate when a deceased recipient has an overpayment and there are no liable persons to whom it should transfer.
Displaying 9 of 9 Recommendations