Submitting OIG:
Report Description:
The National Credit Union Administration (NCUA) OIG conducted this self-initiated audit to assess the NCUA’s consumer complaint program. The objectives of our audit were to determine whether the NCUA processes consumer complaints: (1) efficiently and effectively; (2) in compliance with applicable laws, regulations, policies and procedures, and other requirements; and (3) uses consumer complaint information and trends data in its operations.
Date Issued:
Tuesday, February 9, 2021
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
OIG-21-01
Location(s):
Agency-Wide
Type of Report:
Audit
Questioned Costs:
$0
Funds for Better Use:
$0
Number of Recommendations:
9
View Document:
Attachment | Size |
---|---|
ncua-oig-audit-consumer-complaint-program.pdf | 2.09 MB |
Additional Details Link: