GSA’s Robotic Process Automation Program Lacks Evidence to Support Claimed Savings

Submitting OIG:

Date Issued:

Thursday, November 30, 2023

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

A210057B5F24001

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

Report updated under NDAA 5274:

View Document:

Attachment	Size
A210057-1-Final-Report.pdf	604.75 KB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation	Additional Details
1	Open	Yes
We recommend that the GSA Chief Financial Officer establish a performance evaluation process for its bots to ensure they are performing as intended and that the RPA program is achieving its goals. As part of this effort, the OCFO should develop objective and auditable measures and metrics that support the work hours saved by bots, as described in the RPA Program Playbook.