The CFPB Effectively Monitors Consumer Complaints but Can Enhance Certain Processes

Submitting OIG:

Date Issued:

Monday, June 24, 2024

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

2024-MO-C-016

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

Report updated under NDAA 5274:

View Document:

Attachment	Size
cfpb-consumer-complaints-jun2024.pdf	1.39 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation
1	Open	No
Finalize measurable objectives and establish a completion date for the company-specific reports pilot process.
2	Open	No
Establish written guidance for issuing company-specific reports.
3	Open	No
Periodically monitor the company-specific reports pilot process to measure its effectiveness in improving company responsiveness.