OWCP Could Improve Its Existing Guidelines for Processing DEEOIC Claims

Submitting OIG:

Department of Labor OIG

Date Issued:

Thursday, May 2, 2024

Agency Reviewed / Investigated:

Department of Labor

Submitting OIG-Specific Report Number:

09-24-001-04-437

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

Report updated under NDAA 5274:

View Document:

Attachment	Size
09-24-001-04-437.pdf	1.45 MB

Additional Details Link:

https://www.oig.dol.gov/cgi-bin/oa_rpts-v6.cgi?s=&y=2024&a=all

Recommendation Number	Recommendation Status	Significant Recommendation
1	Open	Yes
We recommend the Director for Office of Workers’ Compensation Programs require the Division of Energy Employees Occupational Illness Compensation to formally establish and implement performance metrics and goals related to claims processing, which track the process from start to finish, to include remand time for those claims not sent to the National Institute of Occupational Safety and Health and/or did not have a hearing held.
2	Open	Yes
We recommend the Director for Office of Workers’ Compensation Programs require the Division of Energy Employees Occupational Illness Compensation to regularly assess progress toward meeting performance metrics and goals related to claims processing, which track the process from start to finish, and publicly report results.
3	Open	Yes
We recommend the Director for Office of Workers’ Compensation Programs require the Division of Energy Employees Occupational Illness Compensation to establish criteria to determine which quality assurance recommendations require action and should be tracked.
4	Open	Yes
We recommend the Director for Office of Workers’ Compensation Programs require the Division of Energy Employees Occupational Illness Compensation to regularly update the quality assurance recommendation tracker with the status and action taken on all recommendations.
5	Open	Yes
We recommend the Director for Office of Workers’ Compensation Programs require the Division of Energy Employees Occupational Illness Compensation to implement standard operating procedures to standardize the supervisory review process, including tracking and evaluating aggregate errors identified during reviews and ensure appropriate corrective actions are taken.

Recommendation Number

Recommendation Status

Significant Recommendation

Additional Details

Open

Yes

We recommend the Director for Office of Workers’ Compensation Programs require the Division of Energy Employees Occupational Illness Compensation to formally establish and implement performance metrics and goals related to claims processing, which track the process from start to finish, to include remand time for those claims not sent to the National Institute of Occupational Safety and Health and/or did not have a hearing held.

Open

Yes

We recommend the Director for Office of Workers’ Compensation Programs require the Division of Energy Employees Occupational Illness Compensation to regularly assess progress toward meeting performance metrics and goals related to claims processing, which track the process from start to finish, and publicly report results.

Open

Yes