Where To Report Waste

Fraud, Abuse, Or Retaliation

COVID-19: States Struggled to Implement Cares Act Unemployment Insurance Programs

Submitting OIG:

Department of Labor OIG

Date Issued:

Friday, May 28, 2021

Agency Reviewed / Investigated:

Department of Labor

Submitting OIG-Specific Report Number:

19-21-004-03-315

Location(s):

Agency-Wide

Type of Report:

Audit

Special Projects:

Questioned Costs:

$0

Funds for Better Use:

$33,745,677,576

Number of Recommendations:

4

View Document:

Attachment	Size
19-21-004-03-315ETAs-UI-CARES-Act-Phase-2Final-Rpt052821.pdf	3.74 MB

Additional Details Link:

https://www.oig.dol.gov/public/reports/oa/viewpdf.php?r=19-21-004-03-315&y=2021

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation	Additional Details
1	Open	Yes
We recommend the following to the Principal Deputy Assistant Secretary for Employment and Training conduct a study to assess the technological needs of the UI programs to determine the capabilities that need to be upgraded or replaced; the features necessary to effectively respond to rapid changes in the volume of claims in times of emergency or high unemployment; the capabilities needed to ensure effective and equitable delivery of benefits; and the capabilities to minimize fraudulent activities.
2	Open	Yes
Continue to work with states to develop, operate, and maintain a modular set of technological capabilities to modernize the delivery of UI benefits that is sufficient to manage and process sudden spikes in claims volume during emergencies or high unemployment.
3	Open	Yes
Assist states with claims, overpayment, and fraud reporting to create clear and accurate information. Then use the overpayment and fraud reporting to prioritize and assist states with fraud detection and recovery.