The BAS Program Needs to Increase Attention to Business Process Reengineering and Improve Program Management Practices

For our final report on our audit of the U.S. Department of Commerce’s (the Department’s) Business Applications Solution program (the Program), our objective was to assess the Department’s management and implementation of the Program. To meet our objective, we determined the extent to which the Program implemented four selected best practice areas—business process reengineering, requirements management, program monitoring, and risk management—and identified opportunities for improvement. We found the following: I. the Program continues to lack a sound business process reengineering plan; II. the Program should address weaknesses in its requirements management plans and processes; and III. the Program should enhance its risk management practices.