CBP Conducts Individualized Assessments but Does Not Comprehensively Assess Land Port of Entry Operations

Submitting OIG:

Report Description:

U.S. Customs and Border Protection’s (CBP) Office of Field Operations (OFO) conducts individualized assessments of some land port of entry (LPOE) operations to evaluate workforce staffing, technology, and infrastructure improvements. While these assessments may have allowed OFO to optimize some LPOE operations, OFO does not integrate them or the data collected to enable a more comprehensive assessment across all LPOE operations.

Date Issued:

Friday, September 13, 2024

Agency Reviewed / Investigated:

Department of Homeland Security

Submitting OIG-Specific Report Number:

OIG-24-51

Component, if applicable:

United States Customs and Border Protection (CBP)

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

Report updated under NDAA 5274:

Additional Details Link:

https://www.oig.dhs.gov/sites/default/files/assets/2024-09/OIG-24-51-Sep24.pdf

Recommendation Number	Recommendation Status	Significant Recommendation
1	Open	No
We recommend the Executive Assistant Commissioner of CBP’s Office of Field Operations develop and implement policies and procedures requiring regular comprehensive assessments of operations across all land ports of entry. These policies and procedures should also include key elements such as the designated office or official for conducting comprehensive assessments, assessment criteria, frequency of assessments, and related records retention requirements.
2	Open	No
We recommend the Executive Assistant Commissioner of CBP’s Office of Field Operations conduct an initial comprehensive assessment of land port of entry operations, issue a report on the findings to identify areas of efficiencies, develop a corrective action plan to eliminate inefficiencies, and avoid wasting funds. This report should also document the rationale for strategic decisions including, but not limited to: • maintaining current land port of entry operations; • reducing or expanding land port of entry operational hours; and • permanently closing land ports of entry.

Recommendation Number

Recommendation Status

Significant Recommendation

Additional Details

Open

We recommend the Executive Assistant Commissioner of CBP’s Office of Field Operations develop and implement policies and procedures requiring regular comprehensive assessments of operations across all land ports of entry. These policies and procedures should also include key elements such as the designated office or official for conducting comprehensive assessments, assessment criteria, frequency of assessments, and related records retention requirements.

Open

We recommend the Executive Assistant Commissioner of CBP’s Office of Field Operations conduct an initial comprehensive assessment of land port of entry operations, issue a report on the findings to identify areas of efficiencies, develop a corrective action plan to eliminate inefficiencies, and avoid wasting funds. This report should also document the rationale for strategic decisions including, but not limited to: • maintaining current land port of entry operations; • reducing or expanding land port of entry operational hours; and • permanently closing land ports of entry.

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CBP Conducts Individualized Assessments but Does Not Comprehensively Assess Land Port of Entry Operations

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