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CBP’s Management of International Mail Facilities Puts Officer Safety and Mission Requirements at Risk

Submitting OIG: 
Department of Homeland Security OIG
Report Description: 
U.S. Customs and Border Protection (CBP) did not effectively manage International Mail Facility (IMF) operations. Specifically, CBP did not ensure prompt resolution of serious issues, including critical maintenance and life safety deficiencies, at six IMFs. Additionally, CBP paid for unusable space at two IMFs.
Date Issued: 
Thursday, August 31, 2023
Agency Reviewed / Investigated: 
Department of Homeland Security
Submitting OIG-Specific Report Number: 
OIG-23-48
Component, if applicable: 
United States Customs and Border Protection (CBP)
Location(s): 
Agency-Wide
Type of Report: 
Audit
Questioned Costs: 
$0
Funds for Better Use: 
$0
Number of Recommendations: 
3
Report updated under NDAA 5274: 
No
Additional Details Link: 
https://www.oig.dhs.gov/sites/default/files/assets/2023-09/OIG-23-48-Sep23.pdf

Related Open Recommendations

Recommendation Number Recommendation Status Significant Recommendation Additional Details
1 Open No
We recommend that CBP’s Office of Facilities and Asset Management: a. evaluate all International Mail Facility space agreements to identify unusable space for future cost savings; and b. revise agreements with unusable space, given the $3.2 million in funds that could have been put to better use identified in this audit.
2 Open No
We recommend that CBP’s Office of Facilities and Asset Management evaluate its International Mail Facilities and lease agreements and take actions to ensure safety and the ability to meet screening requirements.
3 Open No
We recommend that CBP’s Office of Facilities and Asset Management develop and implement a process for escalating and effectively resolving local and regional facility issues.
Displaying 3 of 3 Recommendations