Train Operations: The Acela Express 2021 Program Faces Oversight Weaknesses and Schedule Risks

In August 2016, Amtrak (the company) received a federal loan1 to purchase 28 new high-speed trainsets for $1.6 billion and undertake 10 infrastructure improvements needed to operate and maintain these trains for $850 million. Collectively, these projects—called the Acela Express 2021 program—represent the company's largest single investment in its 46 years of service. The new equipment will replace the 20 Acela trainsets currently providing high-speed service on the Northeast Corridor, allowing the company to increase service frequency between Washington, D.C., and Boston, Massachusetts.