Safety and Security: The Company Has Made Significant Progress Implementing New Safety Program

Our objective for this report was to assess the extent to which the company is incorporating its injury claims financial data into its Safety Management System (SMS). We found that the company has made significant progress implementing its SMS, and, as of December 2020, the company’s SMS aligns with federal requirements and with other passenger transportation industry safety programs. The company, however, has lost several key staff in the safety department since August 2019. While the company has started to assess and replace some of these positions, until it fully assesses the skillsets needed for the program’s next phase and ensures they are in place, the company cannot be sure it will be able to implement the program to its desired outcomes. We recommended that the company continue to assess the current staffing needs of the Safety department and address any significant gaps in capacity and key skillsets that could impact the company’s ability to execute the SMS to its desired outcomes.