An Amtrak Lead Customer Service Representative based in New Orleans, Louisiana, resigned from her position on June 1, 2023, following the issuance of our investigative report. Our investigation found that the former employee violated company policies by accepting cash kickbacks from a private transportation driver for referring passengers to his service. During her interview, the former employee admitted to receiving money for referring passengers to the transportation service.
Thursday, June 1, 2023
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
New Orleans, LAUnited States
Type of Report:
Funds for Better Use:
Report updated under NDAA 5274: