Develop a change management process and require Divisions and Offices to employ a change management strategy and plan that incorporates relevant elements mentioned in this report when implementing significant changes to business processes. The relevant change management elements should consider the following: • Understanding the impact on workforce segments, • Identifying and engaging the right people, • Assigning a change management leader, • Establishing relevant objectives and goals, • Establishing a communication strategy and plan, • Ensuring open communication and collaboration with employees impacted by the change, • Providing effective employee training and tools, • Assessing achievement of objectives and goals, and • Analyzing and reporting independently and objectively on project health (using tools such as a project sentiment survey or pulse survey) at key intervals. Implementation of this recommendation will result in $9.9 million in funds to be put to better use as the FDIC realizes better outcomes over time.