Text of Recommendation | Modify the RTS to enable employees to record the actions taken on loose or undeliverable documents, including the date the documents were returned and the mail tracking number or the date the document was destroyed, so that all ITIN Program employees have access to this information when assisting applicants who contact the IRS asking about their documents. |
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Recommendation Number | 19 |
Recommendation Status | Closed |
Significant Recommendation | No |
Submitting OIG | |
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Linked Report |