| Text of Recommendation | Develop performance measures that track the efficiency of subsidy payment request processing, including processing time, employee’s total direct time, the number of subsidy payment requests that require error resolution and correspondence, the number of payments that are rejected, and the amount of interest paid. |
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| Recommendation Number | 1 |
| Recommendation Status | Closed |
| Significant Recommendation | No |
| Submitting OIG | |
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| Linked Report |