We recommend the Assistant Administrator, Human Capital, continue to coordinate efforts with Security Operations to implement actions that facilitate improvements in the hiring process to ensure applicants are informed of the Transportation Security Officer duties and that TSA continues to hire qualified applicants. At a minimum, TSA should: a. require an applicant affirm whether he/she has reviewed the Transportation Security Officer Realistic Job Preview video and understands duties include interacting with passengers, passenger pat-downs, shift work, weekend work, and holidays. If the applicant has not, ensure the applicant reviews the video as part of the application process; and b. finalize the implementation of the agency's job compatibility assessment tool for use during the hiring process.