| Text of Recommendation | We recommend that FSA’s Chief Operating Officer adopt the best practice of regularly querying its database to proactively identify payments reposted to borrowers’ loans due to refunds returned to Treasury, broken compromise agreements, and payments that were manually posted in the Debt Management and Collection System to determine whether these payments are eligible for refund. |
|---|---|
| Recommendation Number | 2 |
| Recommendation Status | Closed |
| Significant Recommendation | Yes |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Submitting OIG | |
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| Linked Report |