- Recommendation 1

To improve the reliability of the current performance measures, CAO staff should develop written standard operating procedures on how it calculates and provides quality checks over the data which comprise the three performance measures. Such procedures should clearly describe GAO's process for developing and verifying these measures' data, including which units provide the data, how frequently the data is verified and validated, what specific spreadsheets and databases are used to perform data quality checks, and how data discrepancies are resolved.