Delivery has been the cornerstone of the U.S. Postal Service since its founding in 1775. However, customer satisfaction with aspects of delivery has remained flat or decreased since FY 2015. To understand customer satisfaction over time and identify opportunities for improvement, the U.S. Postal Service Office of the Inspector General (OIG) reviewed the Delivery Survey using four approaches.
Wednesday, December 13, 2017
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
Type of Report:
Funds for Better Use:
Number of Recommendations: