| Text of Recommendation | The NARA CIO, in conjunction with Acquisitions and General Counsel should develop, approve, and implement written standards for centralized maintenance and standardized monitoring of service level agreements and formally communicate the requirement to those who need it. |
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| Recommendation Number | 9 |
| Recommendation Status | Open |
| Significant Recommendation | Yes |
| Submitting OIG | |
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| Linked Report |