| Text of Recommendation | The Commissioner, TE/GE Division, should develop performance measures that track the efficiency of subsidy payment request processing, including processing time, employee's total direct time, the number of subsidy payment requests that require error resolution and correspondence, the number of payments that are rejected, and the amount of interest paid. |
|---|---|
| Recommendation Number | 1 |
| Recommendation Status | Open |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Submitting OIG | |
|---|---|
| Report Title | PERFORMANCE MEASURES ARE NEEDED TO EVALUATE THE RESULTS OF DIRECT PAY BOND PROCESSING CHANGES |
| Report Submitting OIG-Specific Report Number | 2020-10-032 |
| Report Date Issued | Wednesday, June 24, 2020 |
| Report Agency Reviewed / Investigated | |
| Report Questioned Costs | $0 |
| Report Funds for Better Use | $0 |