| Text of Recommendation | ensure that the distorted message is corrected and improve the communication when a customer selects the option to speak with a Spanish speaking agent in the Interactive Voice Response system. |
|---|---|
| Recommendation Number | 6 |
| Recommendation Status | Closed |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Submitting OIG | |
|---|---|
| Linked Report |